Question 1

How is Lumière Pixel different from a full-service marketing agency?

Accepted Answer

Most full-service agencies operate at scale, which means your brand competes for attention alongside dozens of others. Lumière Pixel is intentionally boutique — capped at ten active management clients. Your Creative Director has 700M+ video views and direct partnerships with Four Seasons and Ritz-Carlton. Your Systems Architect builds the infrastructure personally. You are not handed off to a junior team.

Question 2

Do you work with brands outside of hospitality and home building?

Accepted Answer

Yes. While Tram's portfolio is heavily weighted toward luxury hospitality and Eric's toward premium home builders and service businesses, our framework applies to any brand operating in a premium category. If your service commands a high price point and your online presence does not reflect it, we can close that gap. We discuss fit on the discovery call.

Question 3

What does 'you own everything' actually mean?

Accepted Answer

It means your website lives on your hosting account, your domain is registered in your name, your content is delivered to your drives, your SEO infrastructure is built inside your properties, and your automations run inside your CRM. If we ever part ways — for any reason — you leave with every asset fully intact. No hostage situations.

Question 4

How long before we see results?

Accepted Answer

It depends on the service. A new website goes live within the engagement timeline. SEO and AI visibility build over 60–90 days and compound from there. Social media presence becomes measurably more polished within the first posting cycle. We set honest timelines on the discovery call and hold ourselves to them through the 90-day deliverables guarantee.

Question 5

Is pricing discussed on the website?

Accepted Answer

No. Premium work is priced to the scope, and scope varies by brand, market, and objective. We have no interest in racing to a number before we understand what you actually need. Pricing is discussed openly on your discovery call — there is no pressure, no pitch, and no ambiguity about what you are investing in.

Question 6

What happens on a discovery call?

Accepted Answer

We learn where your brand currently sits on the Authority Ladder, what your goals are, and which services align with them. If we are the right fit, we present a clear scope and timeline. If we are not, we will say so honestly and point you in a better direction. The call is free, and there is no obligation beyond the conversation.